Support

Go to My Bookings, open the booking, and tap the cancel or reschedule option. Cancellation rules and refund eligibility depend on the shop's policy, which you can review on their booking page.

Check your spam or promotions folder first. You can also view all your bookings in My Bookings inside the app. If the booking still doesn't appear, contact us.

Yes! When booking, you can select your preferred staff member if the shop has multiple staff listed. If you have no preference, choose "Any available".

Most shops let you pay at the shop. Some ask for a deposit by bank transfer with a slip upload to confirm your booking. You'll see each shop's payment options before you book.

Refund eligibility depends on each shop's cancellation policy. Shops may offer full refunds, partial refunds, or no refunds depending on how far in advance you cancel. Please review the policy before booking.

Go to My Account > Settings to update your name, email, or profile photo. For phone number changes, please contact our support team directly.

Most shops confirm bookings within a few hours. If your booking is still pending after 24 hours, try messaging the shop directly via the Inbox feature, or contact our support team and we'll follow up.

Click "List your business" in the menu to register as a provider and complete your shop profile. Our team reviews and approves new shops within 1–2 business days. You'll receive an email once your shop is live.