Tutorials

How marbooking works

Every step for customers and shop owners. No video required, no FAQ to scroll.

For Customers

From finding a shop to walking in

Every customer feature in one place. Skim the ones you'll actually use.

2 min
Getting Started

Search for shops & services

Browse by category, location, or service name. Filter by area, rating, or price to find exactly what you need.

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3 min
Booking

Book your first appointment

Pick your service, staff, and time. Confirm and you're booked.

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2 min
Payment

Pay at the shop or by transfer

Pay at the shop when you arrive, or send a deposit by bank transfer to secure your spot.

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2 min
Manage

Track & manage bookings

See all your upcoming and past bookings. Get a reminder before each appointment.

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1 min
Notifications

Stay informed

Receive instant confirmations and reminders via email and in-app notifications before your appointment.

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1 min
Reviews

Share your experience

After your appointment, leave a review. It helps other customers pick the right shop and rewards providers who do good work.

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1 min
Cancellation

Cancel or reschedule

Plans changed? Cancel or reschedule from My Bookings. Refund eligibility depends on the shop's policy.

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1 min
Loyalty

Earn loyalty points

Every booking earns points you can redeem for discounts at participating shops.

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2 min
Packages

Buy multi-session packages

Save by purchasing multiple sessions upfront. Useful for repeat services like classes or treatments.

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More features

More features

Less-used tools that come in handy when you need them.

2 min
Gift cards

Buy & redeem gift cards

Send a gift card to friends or redeem ones you've received toward any service on the platform.

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1 min
Favorites

Save your favorite shops

Tap the heart on any shop to save it. View all favorites in one place for quick re-booking.

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2 min
Recurring

Set up recurring bookings

Auto-book the same service at the same time every week or month. Useful for routine appointments.

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2 min
Classes

Join group classes

Browse yoga, fitness, and group sessions. Reserve your spot in upcoming classes.

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1 min
Payments

Choose how to pay

Pick pay-at-shop or bank transfer when you book. You'll always see the options up front.

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1 min
Messages

Chat with shops

Ask questions, request custom services, or coordinate timing directly with the shop in-app.

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1 min
Addresses

Save addresses for home service

Add your home or office address once. Pick from saved addresses when booking home-service appointments.

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2 min
Disputes

Disputes & refunds

If something went wrong, raise a dispute on any booking. Our team mediates between you and the shop.

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1 min
Notifications

Notification preferences

Choose how you receive booking confirmations, reminders, and shop updates: email, in-app, or both.

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How it works

Every customer feature in one place. Skim the ones you'll actually use.

1
Create account
Sign up with your phone number
2
Search
Find your preferred shop or service
3
Book
Select service, staff & time slot
4
Confirm & Pay
Pay at the shop or by transfer
5
Enjoy!
Show up and enjoy your appointment

Try a search

Type what you want, or scroll through shops nearby.

Learn more about Marbooking