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This page explains how cancellations and refunds work on marbooking, both for customers who book services and for businesses that subscribe to our plans. Every shop on marbooking is an independent business, so some conditions are set by the shop you book with. You can see a shop's cancellation terms on its page and on your booking details.

Cancelling a booking

You can cancel a booking any time from My Bookings. If you cancel before the shop's cancellation deadline, any amount you prepaid is refunded in full. If you cancel after the deadline, the shop's own policy applies and a deposit may be kept to cover the reserved time. The deadline for each booking is shown on the booking details page.

If the shop cancels or cannot serve you

If a shop declines or cancels your booking, or cannot provide the service you booked, everything you prepaid is refunded in full, including any deposit.

How refunds are returned

Refunds are returned through the channel you paid with. If you paid by bank transfer, the shop transfers the money back to your bank account. If you paid online, the refund goes back to your original payment method, and in some cases the payment system may contact you to confirm the bank account that should receive the money. Most refunds arrive within 5 to 10 business days depending on the bank.

No-shows

If you miss an appointment without cancelling, the shop's no-show policy applies and any deposit may be kept. If something urgent came up, message the shop through your booking chat. Most shops are happy to help you reschedule.

Business subscriptions

Shops subscribe to marbooking on a monthly or yearly plan. You can cancel your subscription at any time from your dashboard. Your plan stays active until the end of the billing period you have already paid for, and you will not be charged again after that. Fees already paid are not refunded for the remaining part of a period, except where the law requires it.

Questions or problems with a refund

If a refund is late or an amount looks wrong, please contact the shop first through your booking chat. If you cannot resolve it together, contact our support team and we will help mediate.